Where Is My Mind: Packing Orders
About 99% of the orders that we send out are perfect. I take so much pride in making sure my customers are taken care of. While it's rare, we've had a few cringe worthy moments where I ask myself, where is my mind? In no particular order here are a few of my favorite blunders that were too ridiculous not to share:
1. Yesterday, I inadvertently included my apartment keys in an order. I packed and sent out over a dozen orders, so it's tough to figure out who's going to receive them. Maybe you will be the lucky recipient!
2. Up until a year ago I co-owned an online children's department store and emergingthoughts was just a side business. I would work a 9am to 7pm job in the New Jersey department store, then come home to work on emergingthoughts. To better manage my time I started shipping the emergingthoughts orders from the New Jersey office. One day I received an email from a distraught mother. This is where things get weird. The package was addressed to her daughter and when she opened it she found baby bottles and pacifiers. The mother was freaking out because she assumed her teenage daughter was secretly pregnant. It took me about an hour to realize that I had commingled the emergingthoughts orders with the childrens' department store orders, and that her daughter actually ordered a Snoozer Loser dress. Yikes. Luckily we were both able to laugh it off.
3. 10 months ago I accidentally sent 5 separate orders to the same person. I’m not sure how this happened and I think it’s best left that way.
4. This one wasn't my fault but fits among the tales of emergingthoughts bloopers:
I used to also have all emergingthoughts packages be delivered to the New Jersey department store as I previously mentioned. So, after we were vendors at Chicago's Pitchfork Festival in 2010, I had all of the remaining merchandise shipped from Chicago to the New Jersey store. Apparently, no one at the department store knew about my side business, and even though the boxes were addressed to me, they opened them without my approval. One morning as I walked to my office, I passed by the sales floor and to my amazement an employee had priced and put out my entire collection of women's clothing on the sales floor, next to baby onesies. This is a children's department store mind you. I seriously can't remember the last time I felt so shocked.
I'm sure customers rarely wonder about the little problems that occur with small businesses. Anyway, I hope you enjoyed a few embarrassing mishaps. Fear not, if you ever find yourself on the receiving end of a blunder extra goodies will be coming your way.
Posted by emergingthoughts.com at 11:33 AM